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The Sugared Heart operates under the Arizona Food Cottage Industry laws. Our products are not produced in a commercial facility so they are not able to be shipped out of state. It is perfectly acceptable for the customer to purchase cookies and ship them as a gift to someone else. If this is something you are thinking of doing, we would be more than happy to provide you with information on the best way to package them to prevent breakage during transport.

We heat seal our cookies after they have been completed. When you receive your cookies they will remain fresh and tasty for up to two weeks as long as they are kept in their bags. They can be stored in any location that is out of direct sunlight and has a stable temperature. If you would like to keep your cookies for longer than 14 days, we recommend placing them in an airtight container or freezer bag and storing them in the freezer. They may be kept in the freezer for up to three months. When you are ready to thaw them out, take them out of the freezer but leave them in their container or freezer bag without opening it overnight. This will ensure condensation forms on the outside of the container and not on your cookies where they could damage the icing and/or decorations. Please do not ever put your cookies in the refrigerator, it will affect their appearance.  Even when thawing frozen cookies, they should be placed out on a countertop and not in the refrigerator

Decorated sugar cookies are a form of art. Even the most simple of designs on an average takes two days to complete. Add in the cost of using only the finest ingredients and you have a handcrafted treat that is special in every way. If you are going to splurge on a cookie shouldn't it be worth it? A good rule of thumb is that custom cookies start around 1.50 per inch. This can go up depending on the intricacy of design, specialty finishes such as edible glitter, edible metallic accents, and airbrushing. Ingredient costs for gourmet flavors and novelty packaging may also be a factor.

Custom orders start at 55.00 per dozen and have a one dozen minimum. A non-refundable deposit of 50% is required to reserve your date on the calendar, and the remaining balance is due 14 days prior to your pickup date. It is always best to book at least 30 days in advance of your event. Custom dates fill up fast and will not be placed on the calendar until a deposit has been received. These dates are on a first come, first serve basis. Please fill out the custom order form for more information and to determine calendar availability. 

All of our cookies are individually heat sealed and packaged in windowed bakery boxes suitable for gift giving. Our single cookies are normally packaged in boxes along with decorative shred or a decorative backer. If you would like to know ahead of time what packaging your cookies will be contained in, feel free to contact us to ask for an example picture. Many customers choose to remove their cookies out of the heat sealed bags and arrange them on a platter the day of their event. Cookies purchased by the dozen will come  individually  heat  sealed in a bakery basket, however if you choose to have them packaged individually to gift or use as party favors there is an up charge of 10.00 per dozen for bag bows and tags.

The Sugared Heart operates under the Arizona Food Cottage Industry laws. Our products are not produced in a commercial facility but rather a home kitchen, therefore we are not a nut-free facility nor can we guarantee any other type of allergen free products. Common allergens in our cookies are eggs, gluten and dairy.

As a general rule, if a cookie is offered in several flavors you may not combine them in a dozen. If you are wanting to purchase both vanilla and chocolate (or any other flavor) you will need to purchase a dozen of each type of flavor. 

We do not do licensed characters. It is illegal to reproduce another person's design without their permission. This infringes upon their intellectual property rights, to include copyright and trademark rights. There is almost always a way to incorporate the spirit of a theme into a set of cookies so that they work with other party elements in a cohesive manner without violating copyright laws. Feel free to contact us if you would like to know what your options are.